Ever had an obscure error message when your computer boots up, or a program that no longer runs correctly, or just a setting that you want to change on your computer, and don't know where to go? We have two new services that may help you.
This service is designed for those who just want to keep their computers at top performance. For an annual fee of 150.00 pounds, we will, every quarter, connect remotely to your computer, and upgrade all the drivers that we can find to the latest versions, perform standard maintenance such as defrag, scandisk, etc. This does not include installing new programs, simply maintaining the machine. However, if you do have problems, please mention them at the time of the maintenance, and we will try to fix them for no additional cost beyond the annual fee, or suggest that you take out a separate incident, see below, if it looks more complex than we can fix in the maintenance time. The annual cost is for one computer, and thereafter, the cost will be an additional 50 pounds per computer per annum. So if you have two computers that you would like maintained, the cost will be 200 pounds per annum.
This is where the customer has a specific problem with the computer and needs it fixed. Note, we can only fix software problems remotely, but we will do our best to fix your problem. If we don't fix it, you don't pay. The cost is 50 pounds per incident. This incident could also include a one-off maintenance of your computer, depending on the scale of the problem, and the time it takes to fix it. Or if you don't have a problem, but just want the maintenance once, this also costs 50 pounds.
Page last updated on 28 December 2006
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